Terms & Conditions

  • About Us

    This site is operated by BlackBox Pentesters Ltd, a company registered in England and Wales (Company Number: 16381485) with registered office at 32 Albrighton Drive, Kidderminster, Worcestershire, United Kingdom, DY10 2NX. If you have any questions, contact us at info@blackboxpentesters.com.

  • Booking a Course

    • Booking is made through our website or by direct contact with our team.
    • Full payment is required at the time of booking unless agreed otherwise in writing.
    • A booking confirmation will be sent by email once payment is received.
    • Places are limited and allocated on a first-come, first-served basis.

  • Payment Terms

    • All course fees are shown in GBP and include VAT where applicable.
    • Payments are processed securely via our chosen payment gateway (e.g. Stripe, PayPal).
    • Receipts are issued automatically upon payment.

  • Cancellations & Refunds

    By You:
    • 14+ days before the course: Full refund or free reschedule.
    • 7–13 days before: 50% refund or reschedule with a £100 admin fee.
    • Less than 7 days: No refund. Reschedule at our discretion.

    By Us:
    • We reserve the right to cancel or postpone a course due to low bookings, instructor illness, or other unforeseen circumstances.
    • If we cancel, you’ll get a full refund or the option to reschedule, your choice.

  • Course Content & Access

    • Course content is for educational use only and must not be redistributed without permission.
    • All intellectual property rights belong to BlackBox Pentesters Ltd or the original creators.
    • We reserve the right to change course content or materials at any time to stay up to date.

  • Behaviour & Participation

    • We expect respectful and professional behaviour from all participants.
    • We reserve the right to remove any delegate from a course without refund for disruptive, inappropriate, or unsafe behaviour.

  • Liability

    • To the fullest extent permitted by law, we are not liable for any loss, damage, or injury resulting from course attendance or the use of course materials.
    • You are responsible for ensuring the course is suitable for your needs.

  • Privacy

    • Your data is handled in line with our Privacy Policy and will only be used for course administration and marketing (if you’ve opted in).
    • We will never sell or misuse your personal information.

  • Photography & Recording

    • We may take photos or videos during in-person events for promotional purposes.
    • Please let us know in advance if you do not wish to be included.

  • Governing Law

    These terms are governed by English law and any disputes will be subject to the jurisdiction of the courts of England and Wales.

  • Privacy Policy

    We respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and protect your information.

    What We Collect
    • Name, email, phone number
    • Company name (if relevant)
    • Payment and billing info
    • Course attendance details

    Why We Collect It
    • To process your booking
    • To send course updates and materials
    • To provide receipts and support
    • With your permission, to send you marketing offers

    Your Rights
    • You can request access to your data at any time.
    • You can ask us to correct or delete your data.
    • You can opt out of marketing emails anytime by clicking “unsubscribe.”

    Data Security
    We take all reasonable steps to protect your data, including using secure payment processors and encrypted communication.

  • Cookies Policy

    Our website uses cookies to:
    • Improve user experience
    • Analyse traffic
    • Track conversions (e.g. ads, analytics)

    You can manage cookies via your browser settings or accept/reject them when prompted.

  • Contact

    For questions or concerns about these terms, contact:
    BlackBox Pentesters Ltd
    Email: info@blackboxpentesters.com
    Phone: +44 (0) 20 4591 0102
    Registered Office: 32 Albrighton Drive, Kidderminster, Worcestershire, United Kingdom, DY10 2NX